Shipping: Free worldwide shipping from our international warehouses.
Processing: Orders ship in 1–3 business days (may vary if items come from multiple locations).
Delivery: Typically 6–9 business days after handover to the carrier.
Tracking: Order confirmation email includes your order number; tracking is sent separately once shipped. Allow 12 hours for tracking updates.
Duties & taxes: Any import duties/taxes/customs fees are paid by the recipient.
Delays: We’ll help where we can, but we’re not responsible for carrier/customs delays and can’t refund for them.
Lost/missing: Contact the carrier first (they may mark “delivered” early or need more info). If unresolved, email info@upinia.com and we’ll assist.