Returns & Refund Policy

Upinia's Commitment to Your Satisfaction

At Upinia, we’re here to make life easier for parents — one product at a time. Our mission is to offer smart, supportive tools that help you stay close to your child while freeing up your day. We stand behind our products and recommend trying them for at least 14 days to experience their full benefits.

If you’re still not satisfied after 14 days and it’s within our 60-day money-back guarantee, we’re happy to help. Simply contact us at info@upinia.com to get started.

Cancellation Policy

We get it — plans change. If you need to cancel or update your order, please contact us within 24 hours of placing it. After that time, your order may already be processing and we may not be able to make changes.

If your cancellation request is received within 24 hours, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We believe in what we make. That’s why all purchases are backed by our 60-day money-back guarantee. We ask that you try your product for a minimum of 14 days before deciding to return — this allows time to see the full benefit.

If you’re still not happy, reach out within 60 days of your delivery date. Please note that shipping fees (if any) are non-refundable.

To initiate a return, you can:

  • Fill out the form on our [Contact Us page]
  • Or email us directly at info@upinia.com

Make sure to include your Order Number or the name and email address used when placing the order to speed things up.

Damaged Items

We carefully package every item, but if your product arrives broken or defective, we’ll make it right.

  • Please notify us within 72 hours of delivery
  • Send a clear photo of a damage to info@upinia.com
  • If eligible, we'll send a replacement at no extra cost

Please note: Cosmetic damage to packaging (like dented boxes) does not qualify as a damaged product. We do not offer refunds or replacements for damage caused by misuse, regular wear and tear, or incorrect use.

Shipping & Delivery

While we work hard to ship quickly and reliably, shipping delays caused by couriers, customs, weather, or other external factors are outside of our control.

If you’re having trouble locating your package, we recommend contacting the shipping carrier directly first. Upinia is not responsible for lost, stolen, or delayed packages once they leave our warehouse.

Incorrect Shipping Address

Please double-check your address at checkout. If there’s a mistake and you don’t let us know within 24 hours, we may not be able to refund or resend your order.

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. It’s your responsibility to review the most current version before placing an order. By purchasing from Upinia, you agree to the terms outlined above.