Muse Pebbled Mini Tote Bag - Mint Green
|
Shipping: Free worldwide shipping from our international warehouses.
Processing: Orders ship in 1–3 business days (may vary if items come from multiple locations).
Delivery: Typically 6–9 business days after handover to the carrier.
Tracking: Order confirmation email includes your order number; tracking is sent separately once shipped. Allow 12 hours for tracking updates.
Duties & taxes: Any import duties/taxes/customs fees are paid by the recipient.
Delays: We’ll help where we can, but we’re not responsible for carrier/customs delays and can’t refund for them.
Lost/missing: Contact the carrier first (they may mark “delivered” early or need more info). If unresolved, email info@upinia.com and we’ll assist.
Upinia is committed to premium-quality products and reliable customer support. Please review our Return & Exchange Policy:
- Response & refunds: We reply within 24 hours. Refunds are issued 5–8 business days after we receive your return.
- Return window: Returns/exchanges accepted within 14 days of delivery.
- Shipping costs:
Quality issues (damaged/defective/wrong item): we cover return shipping and send replacements free.
Other reasons (change of mind/size/style): return/exchange allowed, but you cover international return shipping and any duties/fees to our return warehouses.
- Return conditions: Items must be unused, unaltered, with all original packaging (dust bag, gift box, tags) and tags attached. Items not resale-ready may be ineligible for a refund.
- Before shipment changes: Address or color/size changes are possible before dispatch. After the parcel is handed to the courier, please request an exchange after delivery.
